How Long Does the Booking Process Take on Naija Comfort?

The booking process on Naija Comfort is designed to be fast, simple, and efficient, ensuring you can secure your desired property without unnecessary delays.

🚀 Booking Timeline Overview:

1. 🔍 Property Search (1–5 Minutes):
   Use filters to find the perfect property based on your preferences like location, price, and amenities.

2. 📄 Booking Request (2–3 Minutes):

   • Click “Book Now” on the property listing.
   • Fill in your details (check-in date).

3. 💳 Payment Processing (1–2 Minutes):

   • Make your payment securely through our platform.
   • Payment confirmation is usually instant, but bank transfers may take a bit longer depending on your bank.

4. ✅ Booking Confirmation (Instant to 24 Hours):

   • Instant Book Properties: Confirmation happens immediately after payment.
   • Host-Approval Properties: The host has up to 24 hours to accept or decline the booking request.

What Methods of Payment Are Accepted on Naija Comfort?

At Naija Comfort, we offer a variety of secure and convenient payment options to make your booking process smooth and hassle-free. Whether you’re booking a property or paying for a featured listing, you can choose the method that works best for you.

✅ Accepted Payment Methods:

1. 💳 Debit & Credit Cards

   • Visa
   • MasterCard
   • Verve
   • Securely processed with encryption to protect your financial data.

2. 🏦 Bank Transfers (Local & International)

   • Direct bank transfers for Nigerian and international customers.
   • Note: Transfers may take 1–3 business days to reflect, depending on your bank.
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3. 💼 Payment Gateways (Integrated for Fast & Secure Transactions)

   • Paystack
   • Flutterwave
   • Interswitch
   • Supports multiple local and international payment options.

4. 🌍 International Payments

   • For bookings outside Nigeria, we support international cards and cross-border payments through our secure payment gateways.

What Do I Do If I Receive a Tax Statement from Naija Comfort?

If you receive a tax statement from Naija Comfort, it typically relates to income earned from hosting properties on our platform. Here’s what you need to know and do:

📋 1. Understand Your Tax Statement

The tax statement provides a summary of your earnings through Naija Comfort. It may include:

• Total income from bookings during the tax year
• Service fees deducted by Naija Comfort
• Any withholding tax applied, if applicable

This document helps you report your income accurately to the tax authorities.

💼 2. Review the Details Carefully

• Verify your earnings: Make sure the income matches your records.
• Check for deductions: Ensure service fees and other charges are correctly listed.
• Confirm your personal information: Double-check your name, tax ID (if provided), and address.

If you spot any errors, contact Naija Comfort Support immediately.

📑 3. Report Your Income to Tax Authorities

• For Hosts in Nigeria: Submit the statement when filing your Personal Income Tax (PIT) or Company Income Tax (CIT), depending on your status.
• For International Hosts: Check with your local tax authority for specific reporting requirements.

Consider consulting a tax advisor if you’re unsure how to report the income.

💡 4. Keep the Statement for Your Records

Even after filing your taxes, keep the statement for future reference, especially if:

• You need to verify past income
• Tax authorities request additional information

⚠️ Important Notes:

• Naija Comfort is not a tax advisor. We provide tax statements as part of compliance, but for specific tax advice, please consult a professional.
• Failure to report income from hosting may result in penalties from tax authorities.

Can I Use More Than One Payment Method to Pay for a Reservation on Naija Comfort?

Yes, but with some limitations. At Naija Comfort, we prioritize flexible and secure payment options; however, the ability to split payments across multiple methods depends on the specific payment process.

✅ When Can You Use Multiple Payment Methods?

1. Partial Payment with Bank Transfer + Card:

   • You can start a payment with a bank transfer and complete the balance with a debit/credit card, especially for large transactions.
   • Note: Ensure both payments are made within the booking window to secure your reservation.

2. Multiple Cards (On Request):

   • If you’d like to use two different cards, contact our support team. We can assist you with splitting the payment manually.

3. Using Wallet Credits or Discounts + Card/Transfer:

   • If you have wallet credits, coupons, or discount codes, you can apply them first, then pay the remaining balance with another method.

🚫 When It’s Not Supported:

• Automated Split Payments: Our system currently doesn’t support automatic splitting of payments between two cards or between mobile money accounts.
• Mixing International and Local Payments: You can’t combine an international card and a local bank transfer in one transaction.

💡 How to Request Split Payments:

If you need to use more than one payment method:

1. Complete the first payment (partial or initial deposit).
2. Contact Naija Comfort Support immediately with your booking reference.
3. We’ll guide you through completing the balance.

⚠️ Important Notes:

• Bookings aren’t confirmed until the full payment is received.
• Partial payments without follow-up may result in cancellation of the reservation.

How Do I Edit or Remove a Payment Method on Naija Comfort?

Managing your payment methods on Naija Comfort is quick and easy. Whether you want to update your card details, remove an old payment method, or add a new one, here’s how to do it.

How to Edit a Payment Method:

1. Log In:

   • Sign in to your Naija Comfort account.

2. Select the Payment Method to Edit:

   • Choose the card or bank account you want to update.
   • Click on the “Edit” icon (usually a pencil or gear icon).

3. Update Your Details:

   • Enter the new information (e.g., new expiration date, billing address, etc.).
   • Click “Save” to apply the changes.

How to Remove a Payment Method:

1. Access Payment Methods:

   • Follow steps 1 and 2 above.

2. Select the Payment Method to Remove:

   • Click on the payment method you wish to delete.

3. Remove the Payment Method:

   • Click the “Remove” or “Delete” button.
   • Confirm your choice when prompted.

Note: You cannot remove a payment method if it’s linked to an active booking. You’ll need to complete or cancel the reservation first.

Important Reminders:

• For Security Reasons: You may be asked to verify your identity when editing or removing payment details.
• Default Payment Method: If you remove your default method, you’ll need to set a new one.
• Failed Payments: Always update expired cards to avoid payment issues during bookings.

Welcome to Naija Comfort, your trusted platform for property listings, real estate deals, and side hustles. Whether you’re a landlord, agent, property owner, or real estate company, listing your property on Naija Comfort is simple, secure, and effective.

Follow this step-by-step guide to learn how to add a new property to the platform and reach potential renters or buyers effortlessly.

Step-by-Step Guide to Add a New Property Listing on Naija Comfort

1. Log In to Your Account

Start by accessing your Naija Comfort account:

• Visit the Naija Comfort website.
• Click on the “Login” button.
• Enter your email/username and password.
• Click “Sign In” to access your dashboard.

If you haven’t registered yet, make sure to sign up and verify your account before proceeding.

2. Navigate to Your Dashboard

After logging in:

• Locate the profile icon at the top-right corner of the homepage.
• Click on it to open a drop-down menu.
• Select “Dashboard” to access your account controls.

3. Click on “My Listing”

In your dashboard:

• Find the “My Listing” option on the left-hand menu.
• Click on it to view your current listings.

4. Add a New Listing

• In the drop-down menu under “My Listing,” click on “Add New” to start the listing process.

5. Choose a Listing Mode

On the “Listing Mode” page:

• Choose how you want to list your property:
  • Per Day
  • Per Night
  • Per Week
  • Per Month
  • Per Hour
• Select the option that best fits your rental strategy.

6. Enter Property Information

On the “Information” page, you’ll be asked to provide details about your property:

• Kind of Place: Specify if it’s Entire Place, Private Room, Shared Room. etc.
• Title: Give your listing a catchy and descriptive title.
• Description: Write a detailed description highlighting key features, nearby amenities, and why it’s a great choice.
• Type of Listing: Specify if it’s an apartment, house, office space, short-let, etc.
• Other Information: Add any additional details that will help attract renters or buyers.

7. Set Up Pricing

On the “Pricing” page:

• Instant Booking:
  • If checked, renters can book your property instantly without your approval.
  • If left unchecked, renters will have to send a booking request for your confirmation.
• Enter Price: Based on your chosen listing mode (e.g., Monthly, Weekly), enter the rental price.
• Extra Services Price:
  • For Nigerian users, the constitutionally approved rate is 10% of the total rent for legal fees and 10% for agent commission.
  • Any charges above 10% may be withheld by Naija Comfort and refunded to the renter.
• Security Deposit:
  • You may request a security deposit.
  • Note: This deposit will not be released to the landlord, agent, or host unless there’s verified evidence of damage caused by the tenant during their stay.

8. Add Media Files

On the “Media” page:

• Upload Pictures:
  • Add high-quality images of the property showcasing both interior and exterior views.
• Video Link/URL:
  • Supported formats include YouTube, Vimeo, SWF, and MOV.
  • Adding a virtual tour or video can significantly boost your listing’s engagement.

9. Highlight Features and Amenities

On the “Features” page:

• Amenities: List all amenities such as Wi-Fi, air conditioning, furnished spaces, etc.
• Facilities: Include details about parking spaces, security features, elevators, swimming pools, etc.

10. Add Property Location

On the “Location” page:

• Enter the exact address of the property.
• Use the map feature to pinpoint the property’s location accurately.

11. Add a Virtual Tour (Optional)

If available, provide a virtual tour of the property to give potential clients an immersive experience. This is optional but highly recommended for premium listings.

12. Set Terms and Rules

On the “Terms and Rules” page:

• Cancellation Policy: Choose your preferred cancellation policy (flexible, moderate, or strict).
• Minimum and Maximum Rental Period: Specify the minimum and maximum duration renters can book your property. This helps manage expectations and reduces booking conflicts.

Why List Your Property on Naija Comfort?

• Reach Thousands of Verified Users Nationwide
• Secure Transactions with Verified Accounts
• Earn Extra Income Through Legal and Transparent Means
• Flexible Options for Both Short-Term and Long-Term Rentals

Important Notes:

• Ensure your listing information is accurate and truthful to maintain credibility.
• All listings are subject to review to ensure they meet Naija Comfort’s quality and legal standards.
• Any fraudulent listings will be removed immediately, and the account may face suspension.

Welcome to Naija Comfort, your trusted platform for property listings, real estate opportunities, and side hustles. To enjoy the full benefits of our platform, you need to activate your membership—and the best part? Membership is 100% FREE!

Activating your membership allows you to create property listings, connect with potential clients, and start earning. Follow this simple guide to get started.

Step-by-Step Guide to Activate Your Membership on Naija Comfort

1. Log In to Your Account

Start by logging into your Naija Comfort account:

Visit the Naija Comfort website.

Click on the “Login” button.

Enter your email/username and password.

Click “Sign In” to access your dashboard.

If you haven’t registered yet, make sure to sign up and verify your account before proceeding.

2. Navigate to Your Dashboard

Once logged in:

Locate the profile icon at the top-right corner of the homepage.

Click on it to open a drop-down menu.

Select “Dashboard” to access your personal account settings.

3. Click on “Membership”

In your dashboard:

Look for the “Membership” option in the menu (usually on the left-hand side).

Click on “Membership”

4. Click on “Get Started”

On the Membership page:

You’ll see an option to “Get Started.”

Click on this button to begin the activation process.

5. Choose the Free Plan

Select the Free Plan (since membership is free for all users).

After selecting the Free Plan, click on the “Payment” button—don’t worry, this is just part of the activation process. You won’t be charged.

Note: The payment button helps us process your activation even though no payment is required.

6. Activate Your Membership

After clicking the payment button:

Your membership will be automatically activated.

7. Start Creating Listings

Now that your membership is active:

Click on “Create a Listing.”

Fill in the property details, upload photos, and publish your listing for potential or renters to see.

This feature unlocks the full potential of Naija Comfort, allowing you to earn commissions, promote properties, and connect with verified users.

Why Activate Your Membership?

Access to Unlimited Property Listings

Connect with Verified Agents, Landlords, and Property Seekers

Earn Commissions on Property

Build Your Real Estate Profile, Even as a Side Hustle

Important Note:

Membership is FREE—no hidden charges or subscription fees.

Activation is mandatory to create property listings.

Make sure your account is verified to avoid deletion within 12 hours of registration.

Welcome to Naija Comfort, Nigeria’s trusted platform for connecting people with affordable housing opportunities while offering a unique way to earn income. To ensure the safety, security, and credibility of all users, it’s important to verify your account after registration. Verified accounts gain more trust from property owners, agents, and potential clients.

In this article, we’ll walk you through the step-by-step process of verifying your account on Naija Comfort.

Note: Unverified accounts will be automatically deleted within 12 hours of registration. To avoid this, follow the steps below to complete your verification process.

Why Is Verification Important?

Verifying your account helps:

Build Trust: Verified users are seen as more credible.

Prevent Fraud: It ensures that every profile belongs to a real person or a registered company.

Step-by-Step Guide to Verify Your Naija Comfort Account

✅ Step 1: Register and Log In

First, register on Naija Comfort if you haven’t already.

After successful registration, log in to your account using the email/username and password you provided during sign-up.

✅ Step 2: Navigate to Your Profile

Once logged in, locate the profile icon or dashboard menu.

Click on it to open your profile settings.

✅ Step 3: Upload Your Profile Picture

A clear, recent profile picture helps to personalize your account.

Make sure the photo is professional, especially if you’re an agent, realtor, or business representative.

✅ Step 4: Fill in Your Personal Information

Complete your personal details such as:

Full Name (as it appears on your ID)

Phone Number

Email Address

✅ Step 5: Add Your Residential Address

Provide your current residential address for verification purposes.

Ensure the address is accurate to avoid issues during the verification process.

✅ Step 6: Provide an Emergency Contact

Add details of an emergency contact person.

Include their full name, relationship to you, and phone number.

This step enhances account security and recovery options.

✅ Step 7: Link Your Social Media Pages

Connect your active social media accounts (e.g., Facebook, Twitter, Instagram, LinkedIn).

This helps to verify your online presence and adds credibility to your profile.

✅ Step 8: Upload Your Identification Documents

On your profile page, navigate to the verification section.

Click on the “Verification” tab under the profile dropdown located on the left-hand side of the dashboard.

Upload a clear copy of your valid ID.

For Individuals:

Your ID must contain your legal full name and a clear photo.

Acceptable IDs include:

National ID Card

Driver’s License

International Passport

For Companies:

Upload your Company Registration Certificate (CAC).

The certificate must contain the full company name as used in your Naija Comfort profile.

Important Notes:

Ensure that the name on your ID matches the name on your Naija Comfort profile.

All documents must be clear and legible.

Submitting false or altered documents will result in account suspension or permanent deactivation.

What Happens After Submission?

Our verification team will review your documents.

If approved, your account will be marked as “Verified.

If there are issues with your submission, we’ll notify you to make the necessary corrections.

Conclusion

Verifying your Naija Comfort account is simple but essential. It not only protects you but also helps build a secure and trustworthy community for transactions.

How to Differentiate Between an Agent and a Landlord on Naija Comfort

Naija Comfort is committed to transparency and trust, ensuring that users can easily identify whether they are dealing with an Agent or a Landlord. Understanding the difference between these two roles will help you navigate the platform with confidence.

✅ Key Differences Between an Agent and a Landlord on Naija Comfort

🔍 How to Identify an Agent vs a Landlord on Naija Comfort

1. Check Their Verification Status

   • Agents have a “Verified” badge.
   • Landlords have both a “Verified” and “Superhost” badge.

2. Look at Their Profile Information

   • Agents usually list multiple properties owned by different landlords.
   • Landlords only list their personally owned properties.

3. Check the Property Listing Details

   • If a listing states “Managed by Agent,” the person handling the deal is an agent.
   • If the listing says “Owned by Landlord,” you are dealing with the direct property owner.

4. Verify the Contact Details

   • Agents often manage multiple listings and may not have personal ties to the property.
   • Landlords are typically more directly involved in negotiations and decision-making.

🎯 Why This Matters

• Better Decision-Making – Knowing whether you are dealing with an agent or a landlord helps you make informed choices.
• Avoid Extra Charges – Some agents add commission fees, while landlords may offer direct deals.
• Security & Trust – The Superhost badge ensures you are dealing with a legitimate property owner.

Final Note

When using Naija Comfort, always check for badges and profile details to ensure you’re dealing with the right person. Whether you’re an Agent looking to earn commissions or a Landlord seeking direct tenants, Naija Comfort provides a trusted platform for all.